Please take time to read the terms and conditions of Ultimate Gorilla Expeditions services before Booking a Gorilla Safari tour like Days Trips ,1 Day Gorilla Trek Rwanda,2 Days Rwanda Gorilla Safari & 3 Days Rwanda Gorilla Safari. When your Confirming a Gorilla safari with Ultimate Gorilla Expeditions assumes that you have read, fully understand and accept the terms and conditions described below.
If you have any questions, please do not hesitate to contact us.
- BOOKINGS
1.1 Ultimate Gorilla Expeditions that is trading under the franchise of ultimate gorilla expeditions. provides transportation, accommodation bookings, restaurant meals, excursions and other services in cooperation with independent suppliers.
1.2 All information detailed in client itineraries is given to the best of AA Tour Rwanda’s knowledge and based on the latest information available. Ultimate Gorilla Expeditions cannot be liable for modified information from third parties, nor for any obvious typing errors.
1.3 To book your gorilla permits we need: your full names as they appear in passport, your nationality and passport number and despot of the Gorilla Permits Fees If Uganda USD 600, Rwanda USD 750 and Congo USD 460 and other requirements will be given to you by the reservation staff of AA Tours Rwanda
1.4 Before confirming a safari, the client must inform AA Tours Rwanda of any preferences and special requests of the participants; e.g. medical needs, diet, requirements relating to disabilities and any other requirements. Ultimate Gorilla Expeditions will meet the requests if possible.
1.5 All packages are subject to availability and not guaranteed until confirmed with Payment of the Gorilla permit Reservation Fee. Many lodges and hotels offered by Ultimate Gorilla Expeditions have limited capacity and therefore it is essential to make reservations well in advance of your planned trip.
1.6 In the event that you wish to amend your reservation in any way, Ultimate Gorilla Expeditions will make the preferred adjustment where applicable and possible and confirm accordingly.Ultimate Gorilla Expeditions reserves the right to charge an amendment fee relative to the actual costs, which will be added to the total invoice.
1.7 Ultimate Gorilla Expeditions reserves the right to change and re-adjust the tour schedule, transportation, accommodation and services indicated in the itinerary in the event of unforeseen circumstances before arrival. Any changes in the itinerary will be communicated to the client as soon as possible mostly for Congo Safaris.
- PRICES
2.1 The prices quoted for the various safaris are as per the itinerary and include the following services, unless stated otherwise: overnight in hotels, guesthouses, tents or lodges, all meals as indicated, sightseeing as detailed in the itinerary, park entrance fees and ranger fees, airport transfers where applicable, ground transportation, English speaking driver/guides and bottled mineral water in the vehicle.
2.2 Expenses that are not covered among others include international and domestic air fares, visa and passports, meals not mentioned in the itinerary, drinks other than the mineral water provided in the vehicle, tips and gratuities for the guides and accommodation staff, laundry, travel insurance and other items of a personal nature.
2.3 Prices on the website or quoted to our clients are subject to change without notice and are not guaranteed until confirmed in writing.
2.4 Ultimate Gorilla Expeditions reserves the right to adjust prices at any time should there be any fluctuation in the exchange rate or increase in the cost of any element of the tour. The company will however make every effort to minimize any increases.
- EXECUTION OF THE TOUR
3.1 It is a privilege to see animals in their natural habitat and as such, we cannot guarantee wildlife or game viewing. You must take caution when viewing the animals and carefully follow the instructions given by either the tour guide or wildlife rangers.
3.2 A gorilla or chimpanzee permit guarantees clients will be able to track the primates in question but does not guarantee that the animals will be in plain sight.
3.3 Accommodation is based on a twin or double bedded room, tent or banda, with private bathroom where possible. Single rooms may be available with the payment of a supplement fee but availability cannot always be guaranteed.
3.4 Ultimate Gorilla Expeditions reserves the right to substitute equivalent or superior hotels. If a hotel of equivalent standard is not available Ultimate Gorilla Expeditions may substitute the next best quality hotel or suggest superior standard accommodation (extra charges may apply).
3.5 The mode of transport used will be dependent on the number of clients and the route taken, based on the specifications of the chosen itinerary. Every effort is made to ensure that vehicles are provided in a roadworthy condition but no liability can be accepted for a puncture, breakdown, damage, or any delay as a result of the poor road conditions.
3.6 Experienced English speaking driver/guides are a key part of your tour. They are the only person(s) allowed to drive Ultimate Gorilla Expedition vehicles. The driver’s decision on all matters, such as the route to take is final.
3.7 Ultimate Gorilla Expeditions reserves the right to alter any route or arrangement, to cancel the operation of any scheduled tour or vary the safari services in any way in the event of unforeseen circumstances, such as road closures, bad weather, problems with national parks or hotels and security considerations. In such cases, alternative arrangements will be made as circumstances permit.
3.8 Ultimate Gorilla Expeditions reserves the right to employ subcontractors to carry out all or part of the services agreed to be supplied.
3.9 Ultimate Gorilla Expeditions reserves the right to refuse any person from participating or continuing any tour if, in Ultimate Gorilla Expeditions opinion or in the opinion of any other person in authority, the person concerned behaves in such a way as to cause or be likely to cause danger, hazard or inconvenience to any third party, damage to property or to environments and ecosystems. No refunds will be made and Ultimate Gorilla Expeditions shall not be liable for expenses incurred as a result of the termination.
- PAYMENT
4.1 All tours will be booked and confirmed only upon receipt of a 30% deposit of the basic program rate. For gorilla permits, a full advance payment of the permit fee is required in order to make the reservation.
4.2 The payment balance is paid in full amount on arrival to the company representative or to the driver due unless agreed otherwise.
4.3 If payment is not received in accordance with the above, Ultimate Gorilla Expeditions has the right to cancel the booking.
4.5 Payment can be made by VISA credit card, bank transfer or cash, before the start of the safari. Note that payments by VISA credit card attract a 5% service charge. Credit card transactions must be made prior to the start of your safari.
4.6 The costs of international transactions (or 5% service charge in case of credit card payments) are to be fully paid by the client.
- CANCELLATIONSBY THE COMPANY
5.1 Occasionally we have to cancel confirmed bookings. We always endeavor to avoid canceling, but we must reserve the right to do so. We shall not cancel your confirmed holiday less than 30 days before departure unless you fail to make all payments due in full and on time or we are forced to do so as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. If we cancel your safari holiday (except where you have failed to make payment or as a result of force majeure) we shall offer you the choice of purchasing an alternative holiday from us of a similar standard to that originally booked if available.
If the chosen alternative is less expensive than your original holiday we shall refund the difference but if it is more expensive, we shall ask you to pay the difference. Alternatively you are entitled to a full refund of all monies you have paid to us save that paid for gorilla and/or chimpanzee permits which can only be refunded if the refund has been made available to us. Except where we cancel for reasons other than those mentioned in this clause, we shall have no further liability to you. We regret we cannot pay any expenses, costs or losses incurred as a result of any cancellation.
If we cancel for a reason that is not mentioned in this clause, we shall pay a maximum compensation of $100 depending on the circumstances. We reserve the right, without prior notice, to terminate the holiday of any person in your party if, in our opinion or in the opinion of any other person in authority, the persons concerned behave in such a way to cause or be likely to cause danger, annoyance or distress to any third party or damage to property. In this situation, the person(s) concerned will be required to leave the accommodation or other service immediately. We shall have no further responsibility towards such person(s).
.B. BY THE CLIENT
5.2 All cancellation requests must be made in writing and shall be effective on the date of actual receipt by Ultimate Gorilla Expeditions
5.3 The following cancellation charges apply to the basic program rate:
60 days or more prior to arrival 10% charge
59 – 32 days prior to arrival 25% charge
31 – 8 days prior to arrival 50% charge
7 – 3 days prior to arrival 75% charge
48 hours or less prior to arrival 100% charge
Ultimate Gorilla Expeditions reserves the right to deduct all expenses incurred from money paid.
5.4 Gorilla permits are 100% non-refundable.
5.5 No refunds will be made for any unused services, late arrival or no-show of any of the members of the tour.
- COMPLAINTS
6.1 Ultimate Gorilla Expeditions shall try to ensure that the company exceeds the expectations in every area of the tour arrangements. However, suggestions are very much appreciated in order to keep improving the quality of the service.
6.2 Complaints must be reported immediately and particularly to Ultimate Gorilla Expeditions in writing and not later than 30 days after completion of the tour.
6.3 Liability for any complaints not notified in accordance with the above described procedure cannot be accepted.
- LIABILITY
7.1 Ultimate Gorilla Expeditions will make every effort to ensure that all arrangements and services offered as part of the safari are carried out as specified in the most efficient way possible. However, the company does not have direct control of the provision of services by suppliers and, whilst every supplier is chosen with the utmost care,Ultimate Gorilla Expeditions does not accept liability for errors or omissions of such suppliers.
7.2 Ultimate Gorilla Expeditions shall not be liable for any loss, damage or injury of any nature whatsoever whether to person or property.
7.3 Whilst every care is taken, Ultimate Gorilla Expeditions cannot be held responsible for the direct or indirect costs of loss or damage to baggage or personal possessions.
7.4 Ultimate Gorilla Expeditions cannot accept liability or pay compensation for unforeseen circumstances beyond the control of the company or its staff, including flight delays/cancellations or force majeure such as war or threat of war, riots, civil disturbances, terrorist acts, border closure, acts of government or other authorities, strikes, thefts, epidemics, road closures, industrial disputes, natural or nuclear disaster, extreme weather conditions, fire, technical and/or mechanical problems to transport and all similar events beyond the company’s control.
7.5 It is the responsibility of the clients to take proper medical and practical precautions in regard to health and safety. Medical advice should be sought well before traveling.
7.6 Clients are strongly advised to obtain comprehensive travel insurance before coming to Uganda. Local evacuation coverage is available in the unlikely event of a medical emergency while on safari with Ultimate Gorilla Expeditions.
7.8 The respective laws of the country govern Ultimate Gorilla Expeditions liability to passengers carried in its own vehicles. All claims are subject to the jurisdiction of the courts of the country in which the cause of action arises.
Thank you so much for taking time to read these terms and conditions. If you have any questions, please do not hesitate to contact us! Your enjoyment, comfort and safety are our priority.
